Shipping Policy

Last Updated: September 4, 2026

This Shipping Policy explains how anycases.shop processes, prepares, dispatches, tracks, and delivers customer orders.

By placing an order through anycases.shop, you agree to the shipping terms described below, subject to any mandatory consumer rights that may apply in your country.

1. Business Information

Business Name: anycases.shop
Company Number: 14987373
Registered Office: 71–75 Shelton St, London WC2H 9JQ, United Kingdom
Website: anycases.shop
Email: support@anycases.shop
Phone: +1 646-813-4480
Business Hours: Monday to Friday, 9:00 AM–6:00 PM GMT

2. Shipping Coverage

anycases.shop offers worldwide shipping to many international destinations.

We currently serve customers in regions including:

• United Kingdom

• United States

• Canada

• Europe

• Australia

• New Zealand

• Asia

• Middle East

• Selected countries in Africa and South America

Shipping availability may vary depending on destination, carrier service, product availability, and applicable local restrictions.

If your country is unavailable during checkout, please contact support@anycases.shop.

3. Order Processing

Orders are normally processed within 1–3 business days.

Business days are Monday through Friday, excluding applicable public holidays.

Processing time begins after payment has been successfully received and the order has passed any applicable payment or security verification.

Please note that processing time is separate from delivery time.

During major promotions, holidays, high-volume periods, product launches, or unexpected logistical disruptions, processing may occasionally take slightly longer.

4. Order Cut-Off Time

Orders placed before 4:00 PM GMT, Monday through Friday, may begin processing on the same business day.

Orders placed after 4:00 PM GMT, on weekends, or on public holidays will normally begin processing on the next business day.

Same-day processing is not guaranteed.

5. Shipping Methods and Estimated Delivery Times

Available shipping options may vary by destination and product.

Free Standard Shipping

Estimated delivery after dispatch: 8–15 business days
Shipping cost: Free

Guaranteed Shipping

Estimated delivery after dispatch: 6–10 business days
Shipping cost: $6.10 USD

Special Care Shipping

Includes priority handling and tracking where available.

Estimated delivery after dispatch: 6–10 business days
Shipping cost: $4.50 USD

Shipping charges displayed in USD may be converted automatically into another currency depending on your location and checkout settings.

Important: The delivery estimates above begin after dispatch and do not include the 1–3 business day order-processing period.

6. Estimated Total Delivery Time

Your estimated total order timeframe is generally the processing period plus the applicable delivery period.

For example:

Free Standard Shipping:
1–3 business days processing + 8–15 business days delivery

Guaranteed Shipping:
1–3 business days processing + 6–10 business days delivery

Special Care Shipping:
1–3 business days processing + 6–10 business days delivery

These are estimated timeframes and not guaranteed exact delivery dates unless expressly stated otherwise.

7. Fulfillment Locations

Orders may be fulfilled from different warehouse or fulfillment locations depending on:

• Product availability

• Inventory allocation

• Customer destination

• Shipping method

• Carrier availability

• Delivery efficiency

Some products may be dispatched through international fulfillment partners.

Using different fulfillment locations helps us maintain product availability and serve customers internationally.

8. Shipping Carriers

Depending on your destination and fulfillment route, orders may be delivered through carriers such as:

• USPS

• Royal Mail

• Canada Post

• Australia Post

• Local postal services

• International courier networks

• Third-party logistics providers

The carrier completing final delivery may differ from the original shipping provider.

9. Tracking Information

Tracking is provided for eligible shipments.

Once your order has been dispatched, you will normally receive a shipping confirmation email containing a tracking number or tracking link.

Tracking information may take approximately 24–48 hours after dispatch to begin showing movement.

Temporary delays in tracking updates do not necessarily mean that an order has not shipped.

If you have not received tracking information within 5 business days after the normal processing period, please contact:

support@anycases.shop

10. Split Shipments

Orders containing multiple products may occasionally be shipped separately.

This may happen when:

• Products are stored at different fulfillment locations

• Items become available at different times

• Different carriers are used

• Packaging requirements differ

If an order is split, you may receive multiple tracking numbers and parcels may arrive on different dates.

You will not be charged extra shipping solely because we divide an order into multiple parcels.

11. Shipping Address Responsibility

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully verify:

• Full name

• Street address

• Apartment or unit number

• City

• State or province

• Postal or ZIP code

• Country

• Telephone number where required

Incorrect or incomplete addresses may cause delays, failed delivery, or return-to-sender situations.

12. Address Changes

Address-change requests should be submitted as soon as possible.

You may request an address change within 12 hours after placing your order.

Please contact:

support@anycases.shop

Include:

• Your order number

• Full name

• Original shipping address

• Correct shipping address

We will make reasonable efforts to update the address.

However, once an order enters fulfillment or has been dispatched, we cannot guarantee that an address can be changed.

13. Order Cancellation

You may request cancellation within 12 hours after purchase.

If your order has not entered processing or fulfillment, we will normally cancel it and issue the applicable refund.

Once an order has entered fulfillment, been packaged, or been dispatched, cancellation may no longer be possible.

A cancellation request is only considered complete once confirmed by our support team.

14. Delivery Estimates

Shipping and delivery dates are estimates.

Actual delivery time may be affected by circumstances including:

• Customs clearance

• Severe weather

• Public holidays

• Postal strikes

• Carrier delays

• Security inspections

• Remote delivery locations

• Incorrect addresses

• International logistics disruptions

• High-volume seasonal periods

We cannot guarantee an exact delivery date where delivery depends on third-party carriers.

15. Customs, Duties, VAT, and Import Charges

International shipments may be subject to:

• Customs duties

• Import taxes

• VAT

• Brokerage charges

• Handling fees

• Other government-imposed charges

Unless expressly stated at checkout, these charges are not included in the product price or shipping fee.

Customers are responsible for applicable import-related charges where required by local law.

Customs procedures may also cause additional delivery delays.

16. Refused Customs Charges

If a customer refuses to pay applicable import duties, VAT, customs fees, or related charges and the package is returned, any refund will be handled in accordance with our Return and Refund Policy and applicable law.

Non-recoverable return shipping, customs, or handling costs may be deducted where legally permitted.

17. Failed Delivery Attempts

Customers are responsible for monitoring carrier notifications and making reasonable efforts to receive or collect their shipment.

If a parcel is:

• Held at a collection point

• Returned to sender

• Declared undeliverable

• Abandoned

because it was not collected or necessary delivery information was not provided, additional shipping charges may apply for reshipment.

18. Packages Marked as Delivered

If tracking shows that your order was delivered but you cannot locate it, please first:

1. Check your mailbox and delivery area.

2. Ask household members.

3. Check with neighbours where appropriate.

4. Check reception, concierge, or building management.

5. Contact the carrier directly.

If you still cannot locate the parcel, contact:

support@anycases.shop

We may assist with a carrier investigation.

A carrier-confirmed delivery scan may be considered evidence of delivery, subject to applicable consumer law and the circumstances of the case.

19. Lost Packages

A shipment is not automatically considered lost simply because tracking has not updated for several days.

Where a package appears to be lost, we may need to:

• Review tracking information

• Contact the carrier

• Wait for a carrier investigation

• Allow an appropriate delivery period to pass

If the shipment is confirmed lost, we may offer an appropriate resolution such as:

• Replacement

• Refund

• Store credit

depending on the circumstances and applicable law.

20. Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery where reasonably possible.

Please provide:

• Order number

• Description of the damage

• Clear photos of the product

• Photos of the packaging

• Shipping label where relevant

Please keep the original packaging until we review the issue.

Depending on the circumstances, we may provide a replacement, refund, partial refund, or another appropriate remedy.

21. Incorrect Items

If you receive an item materially different from what you ordered, please contact:

support@anycases.shop

Include your order number and clear photographs of the item received.

We will review the issue and provide an appropriate solution.

22. Delivery Delays

A delayed shipment does not automatically mean the package has been lost.

International deliveries may occasionally be affected by:

• Customs

• Carrier congestion

• Local postal delays

• Weather

• Holidays

• Strikes

• Exceptional logistics disruptions

If your shipment has substantially exceeded the estimated delivery timeframe, please contact us and we will review the available tracking information.

23. Events Beyond Our Control

anycases.shop is not responsible for delays caused by events outside our reasonable control, including:

• Natural disasters

• Severe weather

• War or civil unrest

• Government restrictions

• Border closures

• Customs disruptions

• Labour strikes

• Transportation shutdowns

• Carrier interruptions

• International logistics emergencies

We will make reasonable efforts to minimize disruption where possible.

24. Business Days

For this policy, a business day generally means Monday through Friday, excluding Saturdays, Sundays, and applicable public holidays.

Carriers operating in destination countries may use different working calendars.

25. Returns and Refunds

Shipping-related return, replacement, and refund matters are also governed by our Return and Refund Policy.

Please contact our support team before returning any product.

Do not send returns to our registered office unless our team specifically instructs you to do so.

26. Consumer Rights

Nothing in this Shipping Policy is intended to exclude, restrict, or override consumer rights that cannot legally be excluded.

If mandatory consumer law provides stronger protections than this policy, the applicable mandatory law will prevail.

27. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect:

• Carrier changes

• New shipping services

• Operational changes

• Legal requirements

• Fulfillment changes

• Business requirements

The latest version will be published on anycases.shop with an updated revision date.

28. Contact Us

For questions about shipping, processing, tracking, delivery, damaged packages, address changes, or cancellations, contact:

Business Name: anycases.shop
Company Number: 14987373
Registered Office: 71–75 Shelton St, London WC2H 9JQ, United Kingdom
Website: anycases.shop
Email: support@anycases.shop
Phone: +1 646-813-4480
Business Hours: Monday to Friday, 9:00 AM–6:00 PM GMT

When contacting us about an existing order, please include your order number so we can assist you efficiently.