Privacy policy

Privacy Policy

Last Updated: September 4, 2026

This Privacy Policy explains how anycases.shop collects, uses, stores, shares, and protects personal information when you visit our website, place an order, contact customer support, subscribe to marketing communications, or otherwise interact with our services.

By using anycases.shop, you acknowledge the practices described in this Privacy Policy.

1. Business Information

Business Name: anycases.shop
Company Number: 14987373
Registered Office: 71–75 Shelton St, London WC2H 9JQ, United Kingdom
Website: anycases.shop
Email: support@anycases.shop
Phone: +1 646-813-4480
Business Hours: Monday to Friday, 9:00 AM–6:00 PM GMT

For privacy-related questions or requests, please contact:

support@anycases.shop

2. Information We Collect

Depending on how you interact with our website and services, we may collect the following types of personal information.

A. Contact Information

This may include:

Full name
Email address
Telephone number
Billing address
Shipping address

B. Order and Transaction Information

When you place an order, we may collect or process information such as:

Products purchased
Order number
Purchase amount
Discount codes used
Shipping method
Order status
Refund information
Return or replacement information
Customer service history

C. Payment Information

Payments may be processed through third-party payment providers.

Depending on the payment method used, payment-related information may include:

Payment method
Billing information
Transaction identifiers
Payment status
Limited payment-card information where made available to us

We generally do not directly store complete credit or debit card numbers when payments are processed by third-party payment providers.

D. Account Information

If customer account functionality is available, we may collect information such as:

Name
Email address
Account login details
Saved addresses
Order history
Preferences

E. Device and Technical Information

When you visit our website, certain information may be collected automatically, including:

IP address
Browser type
Device type
Operating system
Referring website
Pages viewed
Time spent on pages
Approximate location
Website interactions
Session information
Cookie identifiers

F. Customer Service Information

When you contact us, we may collect:

Your name
Email address
Order number
Message content
Photos or videos you send
Details about your product or delivery issue
Communications between you and our customer support team

G. Marketing Information

If you subscribe to marketing communications or interact with promotional content, we may collect:

Email address
Marketing preferences
Consent status
Email open or click information
Products viewed
Abandoned cart information
Promotion engagement

H. Reviews and User-Generated Content

If you submit a review, testimonial, image, video, comment, or other content, we may collect and display information associated with that submission.

3. How We Collect Personal Information

We may collect personal information:

Directly from you
Through our website
When you place an order
When you contact customer support
When you subscribe to marketing
When you create an account
Through cookies and similar technologies
From payment providers
From shipping and logistics providers
From analytics providers
From advertising platforms
From fraud-prevention services
From other service providers used to operate our business

4. How We Use Your Information

We may use personal information for purposes including:

Processing orders
Taking and confirming payments
Shipping products
Providing tracking information
Processing refunds
Managing returns and replacements
Responding to customer enquiries
Preventing fraud
Improving our website
Improving products and services
Personalizing website content
Managing customer accounts
Sending transactional communications
Sending marketing communications where permitted
Measuring advertising performance
Performing analytics
Complying with legal obligations
Protecting our business and customers

5. Legal Bases for Processing

Where applicable data protection law requires us to identify a lawful basis for processing personal information, we may rely on one or more of the following:

Contract

We may process personal information where necessary to perform our contract with you, such as processing and delivering your order.

Legitimate Interests

We may process information where necessary for legitimate business interests, provided those interests are not overridden by your rights.

Examples may include:

Fraud prevention
Website security
Customer service
Business analytics
Improving our services

Consent

We may rely on your consent for certain activities, such as some forms of marketing or non-essential cookies.

Where processing is based on consent, you may withdraw that consent where applicable.

Legal Obligation

We may process information where required to comply with legal, regulatory, tax, accounting, fraud-prevention, or law-enforcement obligations.

6. Order Processing

When you place an order, we use the information you provide to:

Confirm the order
Process payment
Verify transaction legitimacy
Prepare the order
Arrange fulfillment
Arrange shipping
Provide tracking
Communicate regarding your purchase
Handle returns, refunds, and customer support

Without certain required information, we may be unable to process or fulfill your order.

7. Payment Processing

Payments may be handled by third-party payment providers.

These providers may collect and process payment information directly according to their own privacy policies and security practices.

Payment providers may include services made available through our ecommerce platform, card processors, PayPal, digital wallets, and other payment methods available at checkout.

We may receive transaction-related information from these providers, such as whether payment was successful, refunded, disputed, or declined.

8. Shipping and Fulfillment

To deliver your order, we may share necessary information with:

Warehouses
Fulfillment providers
Shipping companies
Postal services
International logistics providers
Customs authorities where required

Information shared may include:

Customer name
Shipping address
Telephone number
Email address
Order contents
Tracking information

We only provide information reasonably necessary to process and deliver the order.

9. Cookies and Similar Technologies

We may use cookies, pixels, local storage, tags, scripts, and similar technologies to operate and improve our website.

These technologies may be used for:

Website functionality
Shopping cart functionality
Customer account functionality
Security
Analytics
Performance measurement
Advertising
Personalization
Remembering preferences
Measuring marketing campaigns

Some cookies are necessary for the website to function, while others may require consent depending on applicable law.

10. Types of Cookies

Cookies may include:

Essential Cookies

Required for core website functionality such as:

Checkout
Shopping cart
Security
Account login
Fraud prevention

Analytics Cookies

Used to understand how visitors use our website and help us improve website performance.

Advertising Cookies

Used by us or advertising partners to:

Measure campaigns
Display relevant advertising
Understand ad performance
Build audiences where legally permitted

Preference Cookies

Used to remember settings such as:

Language
Currency
Location preferences
Other website settings

11. Managing Cookies

Depending on your location, you may be able to manage certain cookie preferences through:

Our cookie banner or preference center
Your browser settings
Device settings
Advertising platform controls

Blocking certain cookies may affect website functionality.

12. Analytics

We may use analytics services to understand:

Website traffic
Customer journeys
Product interest
Conversion performance
Traffic sources
Website errors
Device usage
User interaction patterns

Analytics providers may process information such as IP addresses, device information, page views, and cookie identifiers.

13. Advertising

We may use advertising services provided by third parties.

These services may help us:

Show advertisements
Retarget website visitors where legally permitted
Measure conversions
Understand advertising performance
Create audiences
Improve marketing campaigns

Advertising partners may use cookies, pixels, or other identifiers according to their own privacy practices and applicable law.

14. Email and SMS Marketing

Where legally permitted and where appropriate consent has been obtained, we may send:

Promotional emails
Product updates
Discount offers
New product announcements
Abandoned cart reminders
Back-in-stock alerts
Customer offers

You may unsubscribe from marketing emails by using the unsubscribe link included in the communication.

Where SMS marketing is offered, applicable opt-out instructions will be provided.

Even if you unsubscribe from marketing, we may still send transactional or service-related communications concerning your orders.

15. Abandoned Cart Communications

If permitted by applicable law and your preferences, we may use information associated with an incomplete checkout or shopping cart to send reminders about products you were considering.

You may opt out of marketing communications using the unsubscribe method provided.

16. Reviews and Testimonials

If you submit a review, rating, testimonial, image, or other public content, we may publish that content on our website or marketing channels.

Depending on the review platform, certain information such as your first name, review, rating, or submitted image may be publicly displayed.

Please avoid including sensitive personal information in public reviews.

17. Fraud Prevention and Security

We may use personal information to identify, investigate, and prevent:

Fraud
Payment abuse
Account misuse
Chargeback abuse
Unauthorized transactions
Security threats
Suspicious order activity

We may share relevant information with:

Payment processors
Banks
Card networks
Fraud-prevention providers
Law enforcement
Regulators

where reasonably necessary and legally permitted.

18. How We Share Personal Information

We may share personal information with service providers that help us operate our business.

These may include:

Ecommerce platforms
Payment processors
Shipping companies
Warehouses
Fulfillment partners
Customer service platforms
Email marketing providers
SMS providers
Analytics providers
Advertising platforms
Cloud hosting providers
IT and security providers
Fraud-prevention services
Professional advisers

Service providers may only receive information reasonably necessary for their services.

19. Shopify and Ecommerce Platform Services

Our website may be operated using Shopify or other ecommerce technology.

The ecommerce platform may process customer information to provide:

Website hosting
Checkout functionality
Payment services
Security
Analytics
Order management
Fraud prevention
Customer account functionality

The platform may process information according to its own privacy terms and data-processing practices.

20. Business Transfers

If our business is involved in a:

Merger
Acquisition
Sale
Financing
Restructuring
Reorganization
Transfer of assets

personal information may be transferred as part of that transaction where permitted by law.

Any successor may continue processing personal information subject to applicable law.

21. Legal Disclosures

We may disclose personal information where reasonably necessary to:

Comply with applicable law
Respond to legal process
Respond to court orders
Cooperate with regulators
Respond to law-enforcement requests
Enforce our policies
Protect our rights
Prevent fraud
Protect customers or third parties

22. International Data Transfers

Because we operate internationally and use global service providers, personal information may be processed in countries outside your country of residence.

These countries may have different data protection laws.

Where required by applicable law, we take appropriate steps to protect international transfers using recognized legal mechanisms or contractual safeguards.

23. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

Order history
Customer support needs
Legal obligations
Tax and accounting requirements
Fraud prevention
Dispute resolution
Contractual obligations
Security requirements

Certain records may be retained after an account is closed or an order is completed where required by law or legitimate business needs.

24. Data Security

We use reasonable administrative, organizational, and technical safeguards designed to protect personal information.

These may include:

Secure ecommerce infrastructure
Access controls
Authentication
Payment security measures
Fraud detection
Encryption used by relevant service providers
Monitoring
Restricted access to customer information

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

25. Your Privacy Rights

Depending on where you live, you may have rights concerning your personal information.

These may include the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion
Request restriction of processing
Object to certain processing
Withdraw consent
Request data portability
Opt out of certain marketing
Lodge a complaint with a data protection authority

Not all rights apply in every jurisdiction or circumstance.

We may need to verify your identity before fulfilling a privacy request.

26. UK and EEA Privacy Rights

If UK or European data protection law applies to you, you may have rights under applicable legislation such as:

Access
Rectification
Erasure
Restriction
Objection
Data portability
Withdrawal of consent

You may also have the right to complain to the relevant supervisory authority.

27. United States Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable state law.

Depending on your state, these may include rights to:

Know what personal information is collected
Access personal information
Correct personal information
Delete personal information
Obtain a portable copy
Opt out of certain targeted advertising
Opt out of certain sales or sharing of personal information
Limit certain uses of sensitive personal information where applicable

We will respond to valid requests in accordance with applicable law.

28. Sale or Sharing of Personal Information

We do not sell personal information for money in the ordinary meaning of the word “sell.”

However, certain advertising or analytics activities involving cookies, pixels, or third-party advertising partners may be treated as “sale,” “sharing,” or targeted advertising under some privacy laws.

Where applicable, customers may have the right to opt out of these practices.

29. Do Not Sell or Share Requests

Where required by applicable law, you may request to opt out of certain sale, sharing, or targeted advertising activities.

Available methods may include:

Cookie preference tools
Privacy controls on our website
Contacting us at support@anycases.shop

We may require certain information to process your request.

30. Global Privacy Control

Where required by applicable law and technically supported, we may recognize valid browser-based privacy signals such as Global Privacy Control.

The effectiveness of such signals may depend on browser, device, region, and technical configuration.

31. Marketing Opt-Out

You may opt out of promotional emails at any time by:

Clicking the unsubscribe link in an email
Updating available preferences
Contacting support@anycases.shop

Please allow reasonable time for opt-out requests to take effect.

Service and transactional messages may still be sent.

32. Children’s Privacy

Our website is not intentionally directed to young children.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information to us without appropriate authorization, please contact:

support@anycases.shop

We will review the request and take appropriate action where required.

33. Sensitive Personal Information

We do not intentionally request highly sensitive personal information unless it is reasonably necessary for a legitimate purpose.

Please do not send sensitive information through customer service channels unless specifically required.

34. Automated Decision-Making and Fraud Screening

Certain transactions may be automatically assessed for fraud, security, or payment risk.

Automated systems may consider information such as:

Transaction history
Device information
Billing information
Shipping information
Payment patterns
Risk indicators

High-risk transactions may be held, reviewed, rejected, or cancelled.

Where required by applicable law, you may have rights relating to significant decisions made solely through automated processing.

35. Third-Party Websites

Our website may link to external websites.

We are not responsible for the privacy practices of third parties.

We recommend reviewing the privacy policies of any third-party websites you visit.

36. Social Media

If you interact with us through social media platforms, information may be processed by both anycases.shop and the social media provider.

Your interaction with those platforms is also subject to their privacy policies and account settings.

37. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

Changes to our services
Changes to our technology
Changes to our service providers
Legal developments
Regulatory requirements
Operational changes

When changes are made, we will update the “Last Updated” date at the top of this page.

Where required, we may provide additional notice of material changes.

38. Contacting Us About Privacy

For privacy questions, data access requests, deletion requests, corrections, objections, or other privacy matters, contact:

Email: support@anycases.shop

Please include enough information for us to understand and verify your request.

We may request additional information where reasonably necessary to confirm your identity and protect customer data.

39. Complaints

If you have concerns about how your personal information has been handled, please contact us first so we can investigate.

You may also have the right to contact the applicable data protection or privacy regulator in your jurisdiction.

40. Contact Information

For questions regarding this Privacy Policy or our privacy practices: