Frequently Asked Questions (FAQ)

Welcome to the anycases.shop FAQ.

Below you’ll find answers to common questions about ordering, shipping, tracking, returns, refunds, payments, product compatibility, and customer support.

1. What is anycases.shop?

anycases.shop is an online store offering phone cases, tech accessories, and compatible accessories for popular devices.

Our catalog may include:

• iPhone cases

• Samsung cases

• iPad cases

• AirPods cases

• Wallet-style cases

• Crossbody phone cases

• Card-holder cases

• Other tech and mobile accessories

2. Where do you ship?

We offer worldwide shipping to many international destinations.

We commonly serve customers in regions including:

• United Kingdom

• United States

• Canada

• Europe

• Australia

• New Zealand

• Asia

• Middle East

• Selected countries in Africa and South America

Shipping availability may vary depending on destination and product.

3. How long does order processing take?

Orders are normally processed within 1–3 business days.

Business days are Monday through Friday, excluding applicable public holidays.

Processing time is separate from shipping time.

4. What shipping options do you offer?

Free Standard Shipping

Estimated delivery after dispatch: 8–15 business days
Cost: Free

Guaranteed Shipping

Estimated delivery after dispatch: 6–10 business days
Cost: $6.10 USD

Special Care Shipping

Includes priority handling and tracking where available.

Estimated delivery after dispatch: 6–10 business days
Cost: $4.50 USD

5. How long will my order take in total?

Your estimated total timeframe includes:

1–3 business days for processing, plus the delivery time for your selected shipping method.

For example:

• Free Standard Shipping: approximately 9–18 business days total

• Guaranteed Shipping: approximately 7–13 business days total

• Special Care Shipping: approximately 7–13 business days total

These are estimates and may vary due to customs, carriers, holidays, weather, or other external factors.

6. Will I receive tracking information?

Yes, tracking information is provided for eligible shipments.

Once your order has been dispatched, you should receive a shipping confirmation email containing your tracking number or tracking link.

Tracking information may take approximately 24–48 hours after dispatch to begin updating.

7. My tracking has not updated. Is my package lost?

Not necessarily.

Tracking may temporarily stop updating while a package:

• Travels between facilities

• Enters another country

• Goes through customs

• Is transferred to a local carrier

A shipment is not automatically considered lost because tracking has not updated for several days.

If your package substantially exceeds the expected delivery period, contact us at:

support@anycases.shop

8. Can my order arrive in more than one package?

Yes.

If you order multiple products, your order may occasionally be split into separate shipments.

This may happen because products are stored at different fulfillment locations.

You may receive multiple tracking numbers and the parcels may arrive on different dates.

9. Where are orders shipped from?

Orders may be fulfilled from different warehouse or fulfillment locations depending on:

• Product availability

• Destination

• Inventory allocation

• Carrier availability

• Delivery efficiency

Some orders may be dispatched through international fulfillment partners.

10. Can I change my shipping address?

You may request an address change within 12 hours after placing your order.

Contact:

support@anycases.shop

Please include:

• Order number

• Original shipping address

• Correct shipping address

Once an order has entered fulfillment or has shipped, address changes may no longer be possible.

11. Can I cancel my order?

You may request cancellation within 12 hours after purchase.

If your order has not entered processing or fulfillment, we may be able to cancel it and issue a refund.

Once the order has been processed, packaged, or shipped, cancellation may no longer be possible.

12. How do I request a cancellation?

Email:

support@anycases.shop

Include:

• Your name

• Order number

• Email used for the order

• Reason for cancellation

Your order is only considered cancelled once you receive confirmation from our support team.

13. Can I change the phone model or product variation after ordering?

Possibly, if you contact us quickly.

If your order has not yet entered fulfillment, we may be able to change:

• Phone model

• Device size

• Colour

• Product style

• Quantity

• Shipping address

Changes cannot be guaranteed after processing begins.

14. What if I ordered the wrong phone model?

Customers are responsible for selecting the correct device model and product variation before checkout.

If you notice a mistake, contact us as quickly as possible.

If the order has not yet been processed, we may be able to change it.

If it has already shipped, return or exchange terms may apply.

15. How can I check my exact phone model?

On many devices, the model information can be found in your device settings.

For Apple devices, this is generally under:

Settings → General → About

If you are unsure which case to choose, contact support@anycases.shop before ordering and we can help you review compatibility.

16. What is your return period?

Eligible products may generally be returned within 30 days of delivery.

Please contact us before returning any product.

17. How do I request a return?

Email:

support@anycases.shop

Please include:

• Your name

• Order number

• Product you want to return

• Reason for the return

• Photos where relevant

We will review your request and provide the appropriate return instructions.

18. Where should I send my return?

Do not automatically send returns to our registered office.

Return locations may vary depending on the product and fulfillment location.

Our support team will provide the correct return instructions after approving your return request.

19. Who pays for return shipping?

It depends on the reason for the return.

If you:

• Changed your mind

• Ordered the wrong model

• Ordered the wrong size or variation

you may be responsible for return shipping costs where legally permitted.

If we sent the wrong product or the item is confirmed defective, we may provide an appropriate resolution, which can include covering reasonable return shipping costs.

20. Can I get a replacement without returning the original item?

In some cases, yes.

We may offer a replacement without requiring the original product to be returned when return shipping would be inefficient or disproportionately expensive.

This is reviewed case by case.

21. What should I do if I receive the wrong item?

Contact:

support@anycases.shop

Please provide:

• Order number

• Clear photos of the product received

• A brief explanation of the problem

If we confirm that the wrong product was sent, we will provide an appropriate solution.

22. What should I do if my product arrives damaged?

Please contact us within 48 hours of delivery where reasonably possible.

Include:

• Order number

• Photos of the damaged product

• Photos of the packaging

• Description of the issue

Depending on the situation, we may offer a replacement, refund, partial refund, or another appropriate resolution.

23. How long do refunds take?

After an approved refund is submitted, it may take approximately 2–10 business days for the funds to appear in your account.

The exact timing depends on your:

• Bank

• Card issuer

• PayPal

• Digital wallet

• Payment provider

24. How will I receive my refund?

Approved refunds are normally returned to the original payment method used for the order.

For example:

• Card payments are generally refunded to the same card.

• PayPal payments are normally refunded through PayPal.

• Digital-wallet payments are usually refunded through the same payment channel.

25. Do you offer exchanges?

Yes, exchanges may be available depending on the situation.

If you need a different:

• Phone model

• Size

• Colour

• Style

contact us and we will explain the available options.

26. Can I return a personalized or customized item?

Customized or personalized products are generally not eligible for standard change-of-mind returns once production has begun.

However, if a customized item arrives damaged, defective, or materially different from what was ordered, contact us and we will review the issue.

27. What if my package says delivered but I cannot find it?

First:

1. Check your mailbox and delivery area.

2. Ask household members.

3. Check with neighbours where appropriate.

4. Check reception or building management.

5. Contact the carrier.

If the package is still missing, email:

support@anycases.shop

We may assist with a carrier investigation.

28. What happens if my package is lost?

If a shipment is confirmed lost after review or carrier investigation, we may offer an appropriate resolution such as:

• Replacement

• Refund

• Store credit

depending on the circumstances and applicable law.

29. What happens if my package is returned to sender?

A parcel may be returned because:

• The address was incorrect

• The address was incomplete

• Delivery attempts failed

• The package was not collected

• Customs charges were refused

Contact us if this happens.

Additional shipping costs may apply for reshipment where legally permitted.

30. Do I have to pay customs or import taxes?

International orders may be subject to:

• Customs duties

• VAT

• Import taxes

• Brokerage fees

• Local handling charges

Unless these charges are specifically collected during checkout, they are generally the customer's responsibility.

31. What currency do you use?

Prices on anycases.shop are generally displayed in USD ($) by default.

Depending on your location and checkout settings, prices may be converted into another currency.

Your bank or payment provider may apply its own exchange rate or international transaction fee.

32. What payment methods do you accept?

We accept the payment methods displayed during checkout.

Depending on location and availability, these may include:

• Visa

• Mastercard

• American Express

• PayPal

• Shop Pay

• Apple Pay

• Google Pay

• Other supported methods

The payment methods shown at checkout are the current available options for your order.

33. Is payment secure?

We use established ecommerce and payment-processing technologies.

Payment information is generally handled by third-party payment providers through secure payment systems.

We do not normally directly store full credit or debit card numbers.

34. Why was my payment declined?

Payments may be declined because of:

• Incorrect payment details

• Insufficient funds

• Bank security restrictions

• Billing-address mismatch

• Failed authentication

• International transaction restrictions

• Fraud-prevention screening

If your payment is declined, contact your bank or try another available payment method.

35. Why do I see a pending payment?

Banks sometimes place a temporary authorization hold when a payment attempt is made.

A pending authorization is not always a completed charge.

If a payment attempt fails, your bank will normally release the authorization automatically.

36. I think I was charged twice. What should I do?

Contact:

support@anycases.shop

Include:

• Order number

• Amount

• Transaction date

• Screenshot where helpful

Please remember that multiple pending authorizations may not represent multiple completed charges.

37. Can I use a discount code?

Yes, when a valid discount code is available.

Enter the code during checkout before completing payment.

Discounts generally cannot be applied to an order after checkout is completed unless we specifically agree otherwise.

38. Can I use more than one discount code?

Unless a promotion specifically states otherwise, only one discount code may be applied per order.

39. Do sale products have the same return rights?

Generally, yes.

Discounted products are normally subject to the same return policy unless specifically marked as final sale where such a restriction is legally permitted.

Faulty or incorrect products remain subject to applicable consumer rights.

40. Do you sell customer personal information?

We do not sell customer databases or personal information for money in the ordinary meaning of “sell.”

However, certain advertising technologies may fall within broader legal definitions of “sale” or “sharing” under some privacy laws.

Please review our:

• Privacy Policy

• Cookies Policy

• Do Not Sell or Share My Personal Information page

for further information.

41. How can I unsubscribe from marketing emails?

Use the unsubscribe link included at the bottom of our marketing emails.

You may still receive transactional emails relating to:

• Orders

• Shipping

• Refunds

• Customer support

even after opting out of marketing.

42. How can I contact customer support?

Email:

support@anycases.shop

Customer support hours:

Monday to Friday, 9:00 AM–6:00 PM GMT

When contacting us about an order, please include your order number.

43. What is your business address?

anycases.shop
Company Number: 14987373
Registered Office: 71–75 Shelton St, London WC2H 9JQ, United Kingdom

Please note that this registered office should not automatically be used as a return address.

Contact customer support before returning an item.

44. Where can I find your store policies?

You can review our policies on anycases.shop, including:

• Terms of Service

• Privacy Policy

• Cookies Policy

• Shipping Policy

• Return and Refund Policy

• Cancellation Policy

• Payment Policy

• California Consumer Privacy Disclosure

• Do Not Sell or Share My Personal Information

• Legal Notice

• Contact Information

45. Still Need Help?

If your question is not answered above, contact our support team:

Email: support@anycases.shop
Business Hours: Monday to Friday, 9:00 AM–6:00 PM GMT

Please include your order number for order-related inquiries so we can assist you more efficiently.