Refund policy

Return and Refund Policy

Last Updated: September 4, 2026

At anycases.shop, we want customers to feel confident when placing an order. This Return and Refund Policy explains when returns, refunds, replacements, exchanges, and cancellations may be available and what customers should do if there is a problem with an order.

By purchasing from anycases.shop, you agree to this Return and Refund Policy, subject to any mandatory consumer rights that apply in your country.

1. Business Information

Business Name: anycases.shop
Company Number: 14987373
Registered Office: 71–75 Shelton St, London WC2H 9JQ, United Kingdom
Website: anycases.shop
Email: support@anycases.shop
Phone: +1 646-813-4480
Business Hours: Monday to Friday, 9:00 AM–6:00 PM GMT

2. Return Period

Customers may request a return within 30 days of delivery, unless a different period is required by applicable consumer law.

To be eligible for a return, the item should generally be:

Unused
In the same condition in which it was received
Free from damage caused after delivery
Returned with the original packaging where reasonably possible
Accompanied by sufficient order information

If more than 30 days have passed since delivery, we may be unable to accept a standard return unless applicable law provides otherwise.

3. How to Request a Return

Before sending any item back, please contact:

support@anycases.shop

Please include:

Your full name
Order number
Product you wish to return
Reason for the return
Photos or videos where relevant
Whether you prefer a refund, replacement, or other available resolution

Please do not send a return without contacting us first.

Returns sent without authorization may experience delays in processing.

4. Return Address

The appropriate return address may vary depending on the product and fulfillment location.

Customers should not automatically return products to our registered office unless specifically instructed by our customer support team.

Once your return request is approved, we will provide the applicable return instructions and address.

5. Change-of-Mind Returns

If you change your mind and the product is otherwise correct and free from defects, you may request a return within the applicable return period.

Unless required otherwise by law, the customer may be responsible for return shipping costs for change-of-mind returns.

Original shipping charges, including optional upgraded shipping services, may be non-refundable where legally permitted.

6. Wrong Size, Model, or Variant Ordered by Customer

Customers are responsible for selecting the correct:

Device model
Size
Colour
Style
Product variation

before placing an order.

If you accidentally order the wrong size, device model, colour, or variant, please contact us as soon as possible.

If the order has not yet entered fulfillment, we may be able to update it.

If the order has already been shipped, the item may need to be returned in accordance with this policy.

Where the customer selected the wrong variation, return shipping costs may be the customer's responsibility unless applicable law requires otherwise.

7. Incorrect Item Sent by Us

If you receive an item that is materially different from what you ordered, please contact us promptly.

Please provide:

Your order number
A clear photo of the item received
A clear photo showing the product variation or model where relevant
A brief description of the issue

If we confirm that the wrong item was sent, we may provide one of the following:

Free replacement
Refund
Store credit
Another appropriate solution

Where applicable, we will provide return instructions.

8. Damaged or Defective Products

If your product arrives damaged, defective, or materially faulty, please contact us within 48 hours of delivery where reasonably possible.

Please include clear photos or videos showing:

The damaged or defective product
Packaging
Shipping label where relevant
The specific issue

We may request additional evidence to understand the problem.

Once confirmed, we may offer:

Replacement
Refund
Partial refund
Store credit
Another appropriate remedy

Nothing in this section limits mandatory consumer rights.

9. Replacement Without Return

In some cases, we may offer a replacement without requiring the original item to be returned.

This may be done where:

Return shipping is disproportionately expensive
The item has a low resale value
The product is clearly defective
The return would be inefficient
We determine that another solution is more appropriate

Approval is at our discretion, subject to applicable law.

10. Return Shipping Costs

Responsibility for return shipping depends on the reason for the return.

If the customer changes their mind or ordered incorrectly

The customer may be responsible for return shipping costs unless otherwise required by law.

If we sent the wrong item or the item is confirmed defective

We may cover reasonable return shipping costs or provide another appropriate resolution.

Customers should not purchase expensive return shipping services without first receiving our instructions.

11. Shipping Fees

Original shipping fees may be non-refundable where permitted by law.

This may include:

Guaranteed Shipping
Priority handling
Special Care Shipping
Express or upgraded shipping services

If the entire order is refunded because of an error on our side, applicable shipping charges may also be refunded where appropriate.

12. Return Condition

Returned items should be reasonably protected during shipment.

We may reduce or refuse a refund where legally permitted if the product is returned:

Heavily used
Damaged after delivery
Altered
Missing significant parts
Returned in a condition substantially different from when received

This does not apply where the condition results from a product defect or where applicable consumer law provides otherwise.

13. Non-Returnable Items

Certain products may not be eligible for standard change-of-mind returns where legally permitted.

These may include:

Customized or personalized products
Made-to-order items
Products modified at the customer's request
Gift cards
Items that cannot be resold for hygiene or safety reasons after opening
Products specifically identified as final sale

This exclusion does not apply to products that are defective, damaged, incorrect, or otherwise protected by mandatory consumer law.

14. Customized and Personalized Products

Customized, personalized, or made-to-order products are generally not eligible for change-of-mind returns once production has begun.

If a customized product is defective, damaged, or materially different from the approved order details, please contact us and we will review the issue.

15. Sale and Discounted Items

Sale, promotional, and discounted products are generally covered by the same return rights as regular-priced products unless they are clearly marked as final sale and such a restriction is permitted by law.

A promotional discount does not remove your rights concerning faulty or incorrect products.

16. Exchanges

We may offer exchanges where appropriate.

If you need a different:

Device model
Size
Colour
Style

please contact support@anycases.shop.

Depending on the situation, we may ask you to return the original item before the replacement is shipped.

Additional shipping charges may apply where the original order was correct and the customer requests a different variation.

17. Refund Method

Approved refunds are normally returned to the original payment method used for the purchase.

Where this is not technically possible, we may discuss an alternative refund method.

We generally do not issue refunds to unrelated third-party payment accounts.

18. Refund Processing Time

After a refund is approved, we will submit it to the applicable payment provider.

It may take approximately 2–10 business days for the refunded amount to appear in your account, depending on:

Your bank
Card issuer
PayPal
Payment provider
Original payment method

These processing times are controlled by financial institutions and are outside our direct control.

19. Refunds After Returned Items Are Received

Where a return is required, refunds are normally processed after the returned item has been received and reviewed.

Once the item arrives, we may inspect it to confirm:

It matches the return request
It has not been improperly damaged
Required parts are included
The return qualifies under this policy

We aim to process approved refunds without unreasonable delay.

20. Partial Refunds

In certain circumstances, a partial refund may be appropriate.

Examples may include:

Minor cosmetic issues
Missing non-essential packaging
Customer keeping an item with a minor defect
Part of an order being affected
Another resolution agreed with the customer

Partial refunds will be discussed with the customer before being finalized where appropriate.

21. Store Credit

In some situations, we may offer store credit as an alternative to a refund.

You are not required to accept store credit where applicable law gives you the right to a monetary refund.

Store credit terms may be subject to separate conditions.

22. Lost Returns

Customers are responsible for using a reasonably reliable shipping service when returning an item.

We strongly recommend keeping proof of postage and tracking information.

We are not responsible for a return package that does not reach the designated return location where the customer arranged and controlled the shipment, except where applicable law provides otherwise.

23. Unauthorized Returns

Returns sent without contacting us first may be:

Delayed
Sent to the wrong location
Difficult to identify
Returned to sender

Please always obtain return instructions before shipping a product back.

24. Order Cancellation Before Shipping

Customers may request cancellation within 12 hours after placing an order.

If the order has not entered processing or fulfillment, we will normally cancel it and issue a full refund.

Cancellation requests should be sent immediately to:

support@anycases.shop

25. Cancellation After Processing

If the order has already entered fulfillment, been packaged, or been dispatched, cancellation may no longer be possible.

If the parcel has already shipped, you may need to wait for delivery and then request a return under this policy.

26. Refused Deliveries

If a customer refuses delivery without prior authorization, the parcel may be returned to the carrier or fulfillment center.

Any refund may be reduced by:

Return shipping fees
Carrier charges
Customs fees
Handling costs

where legally permitted.

Please contact us before refusing delivery whenever possible.

27. Unclaimed or Undeliverable Packages

If an order is returned because:

The address was incorrect
The address was incomplete
The parcel was not collected
Delivery attempts were unsuccessful
The customer failed to respond to carrier notices

we may charge additional shipping costs for reshipment.

If a refund is requested instead, unrecoverable shipping or return costs may be deducted where legally permitted.

28. Customs Refusals

If a parcel is returned because the customer refuses to pay applicable customs duties, VAT, import taxes, brokerage charges, or similar fees, any refund will be processed after the parcel is returned and reviewed.

Shipping, customs, return, or handling costs may be deducted where legally permitted.

29. Packages Marked as Delivered

If tracking shows that an order was delivered but you cannot find it, please:

Check the delivery location carefully.
Check with members of your household.
Check with neighbours where appropriate.
Check building reception or concierge areas.
Contact the carrier.

If the package is still missing, contact us promptly.

We may assist with a carrier investigation.

A verified carrier delivery scan may be considered evidence of delivery, subject to applicable law and the specific circumstances.

30. Lost Packages

If a shipment appears lost in transit, please contact us.

We may need to wait for the carrier's investigation or for an appropriate period to pass before treating a parcel as lost.

If the shipment is confirmed lost, we may offer:

Replacement
Refund
Store credit
Another appropriate resolution

31. Duplicate Orders

If you accidentally place a duplicate order, contact us immediately.

If the duplicate order has not entered fulfillment, we may be able to cancel it.

If it has already shipped, standard return conditions may apply.

32. Chargebacks and Payment Disputes

If there is a problem with your order, we encourage you to contact support@anycases.shop first so we can try to resolve it quickly.

If a chargeback or payment dispute is filed, we may provide relevant documentation to the payment provider, including:

Order confirmation
Tracking information
Delivery records
Customer communications
Refund records
Product information

Nothing in this section limits your lawful rights to dispute unauthorized or otherwise validly disputable transactions.

33. Fraudulent Return or Refund Claims

We reserve the right to investigate suspected fraudulent or abusive claims.

This may include:

False damage claims
False non-delivery claims
Returning a different item
Manipulated evidence
Repeated abuse of refund procedures
Intentional chargeback misuse

Where fraud is reasonably suspected, we may refuse future service or take appropriate action subject to applicable law.

34. Consumer Rights

Nothing in this Return and Refund Policy is intended to remove or restrict rights that cannot legally be excluded.

Depending on your location, you may have additional rights regarding:

Faulty products
Distance-selling purchases
Cooling-off periods
Refunds
Repairs
Replacements

Where applicable mandatory law provides stronger rights than this policy, the mandatory law will apply.

35. UK and European Customers

Customers in the United Kingdom or European jurisdictions may have statutory cancellation and return rights for certain online purchases.

These rights may include a cooling-off period for eligible products.

Exceptions may apply to customized, personalized, sealed, or other excluded products.

Nothing in this policy is intended to restrict any mandatory statutory rights available to those customers.

36. Changes to This Policy

We may update this Return and Refund Policy periodically to reflect:

Operational changes
Changes in our fulfillment procedures
Legal requirements
Payment-provider requirements
Changes in our products or services

The current version will always be published on anycases.shop with the latest revision date.

37. Contact Us

For return, refund, cancellation, replacement, or exchange requests, contact:

When contacting us, please include your order number and a clear explanation of the issue so we can assist you efficiently.