Cancellation Policy
Cancellation Policy
Last Updated: September 4, 2026
This Cancellation Policy explains when and how customers may request to cancel an order placed through anycases.shop.
Because orders may enter processing and fulfillment quickly, customers should contact us as soon as possible if they wish to cancel or modify an order.
By placing an order through anycases.shop, you agree to this Cancellation Policy together with our Terms of Service, Shipping Policy, Return and Refund Policy, Privacy Policy, and other applicable store policies.
1. Business Information
Business Name: anycases.shop
Company Number: 14987373
Registered Office: 71–75 Shelton St, London WC2H 9JQ, United Kingdom
Website: anycases.shop
Email: support@anycases.shop
Business Hours: Monday to Friday, 9:00 AM–6:00 PM GMT
2. Cancellation Window
Customers may request to cancel an order within 12 hours after purchase.
A cancellation request submitted within this period will be reviewed as quickly as reasonably possible.
Cancellation is only guaranteed where the order has not already entered fulfillment, been prepared for shipment, or been dispatched.
3. How to Request a Cancellation
To request cancellation, contact:
Please include:
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Your full name
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Order number
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Email address used for the order
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Reason for cancellation
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Any other relevant information
Use the subject line:
Order Cancellation Request – [Your Order Number]
Submitting complete information helps us locate and review your order quickly.
4. When a Cancellation Is Confirmed
A cancellation request is not considered completed simply because an email or message has been sent.
Your order is only considered cancelled once you receive confirmation from anycases.shop that the cancellation has been successfully processed.
If you do not receive confirmation, the order may still be active.
5. Orders Already in Processing
Orders are normally processed within 1–3 business days.
However, some orders may enter fulfillment shortly after being placed.
If your order has already:
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Entered fulfillment
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Been prepared
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Been packaged
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Been assigned to a shipping provider
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Been dispatched
we may no longer be able to cancel it.
If cancellation is no longer possible, you may be able to request a return after delivery in accordance with our Return and Refund Policy.
6. Orders Already Shipped
Once an order has been dispatched, it generally cannot be cancelled.
If the package is already in transit, please do not refuse delivery unless our customer support team specifically instructs you to do so.
After delivery, you may contact us to request a return if the order qualifies under our Return and Refund Policy.
7. Cancellation Refunds
If an eligible order is successfully cancelled before fulfillment, we will issue the applicable refund to the original payment method.
Approved refunds are generally submitted promptly after cancellation.
Depending on your payment provider, it may take approximately 2–10 business days for the refunded amount to appear in your account.
The actual processing time is controlled by your bank, card issuer, PayPal, digital wallet provider, or other payment service.
8. Full Refund for Eligible Cancellations
If an order is successfully cancelled before processing or fulfillment and no non-refundable service has already been provided, the customer will normally receive a full refund of the amount paid.
Where applicable law requires a particular refund treatment, the applicable law will prevail.
9. Optional Shipping Services
If an order is successfully cancelled before fulfillment, optional shipping charges will generally be refunded together with the order unless the shipping or handling service has already been performed and applicable law permits otherwise.
10. Cancellation After the 12-Hour Window
Requests submitted more than 12 hours after purchase may still be reviewed, but cancellation cannot be guaranteed.
If fulfillment has not yet begun, we may still be able to cancel the order.
If the order has already entered fulfillment, cancellation may be refused and the customer may need to use the return process after delivery.
11. Order Modification Instead of Cancellation
If you made a mistake but do not want to cancel the entire order, contact us as quickly as possible.
We may be able to update:
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Device model
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Size
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Colour
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Product variation
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Quantity
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Shipping address
provided the order has not entered fulfillment.
Changes cannot be guaranteed once processing has begun.
12. Shipping Address Changes
Address-change requests should also be submitted within 12 hours after purchase.
Please provide:
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Order number
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Original shipping address
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Correct shipping address
Once the order has been dispatched, the shipping address usually cannot be changed by us.
13. Wrong Product or Device Model Selected
If you realize that you selected the wrong:
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Phone model
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Device size
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Colour
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Product style
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Variant
please contact us immediately.
If the order has not entered fulfillment, we may be able to update it without requiring cancellation.
If it has already shipped, return or exchange terms may apply.
14. Duplicate Orders
If you accidentally place the same order more than once, contact us as soon as possible.
If the duplicate order has not entered fulfillment, we may cancel it.
If the duplicate order has already shipped, standard return conditions may apply.
15. Personalized or Customized Orders
Customized, personalized, or made-to-order items may enter production quickly.
Cancellation may not be possible once customization or production has begun.
Where legally required, any mandatory cancellation rights will still apply.
16. Orders Cancelled by anycases.shop
We may cancel an order where reasonably necessary.
Reasons may include:
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Product unavailability
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Pricing errors
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Payment failure
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Suspected fraud
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Verification failure
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Incorrect or incomplete order information
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Shipping restrictions
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Legal restrictions
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Technical errors
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Duplicate orders
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Stock discrepancies
If we cancel an order after payment has been received, the appropriate refund will normally be issued to the original payment method.
17. Fraud Prevention and Verification
Some orders may be temporarily held for security or fraud review.
We may request additional information before processing an order.
If the order cannot reasonably be verified, we may cancel it and issue a refund where payment has been collected.
18. Payment Authorization Holds
If an order is cancelled shortly after purchase, your bank may still display a temporary pending authorization.
A pending authorization is not always a completed charge.
Your bank or payment provider controls how quickly pending authorizations disappear.
19. Orders Purchased With Discount Codes
If an order using a discount code is cancelled, the refund will normally be based on the amount actually paid.
A promotional code may not automatically become reusable after cancellation.
If you wish to reuse a promotion, contact customer support.
20. Orders Purchased With Store Credit
If store credit was used to pay for an order, any eligible cancellation refund may be returned in the same form or according to the terms applicable to the original payment method.
21. Chargebacks After Cancellation Requests
If you believe your cancellation or refund has not been handled correctly, please contact:
before opening a payment dispute where practical.
If a chargeback is opened, we may provide relevant records to the payment provider, including:
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Order details
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Cancellation communications
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Refund confirmation
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Tracking information
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Payment records
Nothing in this section limits your lawful rights relating to payment disputes.
22. Consumer Rights
Nothing in this Cancellation Policy is intended to exclude, restrict, or override mandatory consumer rights.
Customers in some jurisdictions may have additional statutory cancellation rights for online purchases.
Where applicable law provides greater protection than this policy, the mandatory legal requirement will apply.
23. UK and European Consumer Rights
Customers in the United Kingdom and certain European jurisdictions may have statutory cancellation rights for eligible distance purchases.
Those rights may include a legal cooling-off period after delivery for qualifying products, subject to applicable exceptions.
This store's 12-hour pre-fulfillment cancellation window is separate from any mandatory statutory right a consumer may have after receiving an eligible purchase.
Nothing in this policy is intended to remove those statutory rights.
24. Returns After Cancellation Is No Longer Possible
If an order cannot be cancelled because it has already been shipped, customers may still be eligible to return it after delivery.
Returns are governed by our Return and Refund Policy.
Please contact us before sending any item back.
25. Do Not Return Orders to the Registered Office Without Approval
Our registered office is:
71–75 Shelton St, London WC2H 9JQ, United Kingdom
This address should not automatically be used as a return address.
If a shipped order needs to be returned, contact customer support first so we can provide the appropriate return instructions.
26. Changes to This Cancellation Policy
We may update this Cancellation Policy from time to time to reflect:
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Fulfillment changes
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Operational changes
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Legal requirements
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Payment-provider requirements
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Changes to our services
The current version will be published on anycases.shop with an updated “Last Updated” date.
27. Contact Us
For cancellation, modification, or address-change requests, contact:
Business Name: anycases.shop
Company Number: 14987373
Registered Office: 71–75 Shelton St, London WC2H 9JQ, United Kingdom
Website: anycases.shop
Email: support@anycases.shop
Business Hours: Monday to Friday, 9:00 AM–6:00 PM GMT
For cancellation requests, please contact us as quickly as possible and include your order number.